Wrong Date/Time and Cannot Share Device
Why is my C520WS like this?? first, the date changed, then now the time chenged, and it also won't allow shared device even though it's connected to the internet
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Hi,
Generally, if the camera is configured successfully and connected to our cloud server, it will sync time with the NTP server automatically. If your camera has an incorrect date and time, it may be that the camera is not connected to the internet and can't be shared.
Please confirm the following information for the reported phenomenon.
1. If you have reset the camera, have you configured it? If not, refer to the instructions to set it up.
How to set up the Tapo camera
2. If it's configured already, check the LED status on it. Is it connected to your router's Wi-Fi directly? Do you have internet when connecting to the router's Wi-Fi?
3. Please turn off the Wi-Fi on your phone and use mobile data only. Then test if the camera displayed online in the Tapo app, and if you can control the camera.
Best Regards
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- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
Generally, if the camera is configured successfully and connected to our cloud server, it will sync time with the NTP server automatically. If your camera has an incorrect date and time, it may be that the camera is not connected to the internet and can't be shared.
Please confirm the following information for the reported phenomenon.
1. If you have reset the camera, have you configured it? If not, refer to the instructions to set it up.
How to set up the Tapo camera
2. If it's configured already, check the LED status on it. Is it connected to your router's Wi-Fi directly? Do you have internet when connecting to the router's Wi-Fi?
3. Please turn off the Wi-Fi on your phone and use mobile data only. Then test if the camera displayed online in the Tapo app, and if you can control the camera.
Best Regards
- Copy Link
- Report Inappropriate Content
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