@Solla-topee 

Hello There

Thanks for sharing the link


https://community.tp-link.com/en/smart-home/forum/topic/664194


I have tried the Possible Causes and Workarounds and here are the findings for the mentioned parameters

1. Firmware: The firmware is the update to date

2. SD Card Compatibility Issue:

I have removed the SD Card and observed the camera for 24 hours. It was having the same behaviour and it restarted multiple times

3. Third-Party App Interference:

No third party app is used.

4. Power Supply Issues

Original power adapter that came with the camera is being used.

5. Overheating

The camera is placed in a room with fan on. I have another same camera in the same room in the same environmental condition.

So, now, please do let me know - what needs to be done next to get this fixed.

Thanks.
 

  @Solla-topee 


Hello There,

Here are the details of the camera auto-restart behavior -

1. Clarification for this point - " How do you judge whether the camera restarts automatically? Please describe the LED status on the camera when the restart behavior occurs." 

In normal working condition - all of a suddent the RED Led will blink and the camera makes clicking noise few times and then the camera rotates with that pan and tilt movement which occurs when the camera is powered on. This happens on every restarted. On some occassion - the RED Light blinks and the camera keeps making the click noise every couple of seconds. This continues for few mins like 5 to 8 mins and then the Camera restarts.

NOTE: The camera is very close to the Wifi Router (like 3 meters away for this testing)


2. Clarification for this point "After the camera automatically restarts, what do you need to do to make the camera work again? Or does it work immediately, but then restarts after a while?"

After the camera restarts - we dont need to do anything - it does work repeatedly. But it again restarts after a while or goes into that weird start of making constant click sound.



NOTE: Have observed the normal operation/behaviour of other Tapo C225 cameras which are installed in my 2 homes. So, i know this camera has some issues.




Please let me know - how can this issue be fixed

Thanks.