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Tapo C225 Camera restarting multiple times a day

Tapo C225 Camera restarting multiple times a day

Tapo C225 Camera restarting multiple times a day
Tapo C225 Camera restarting multiple times a day
2 weeks ago - last edited 2 weeks ago
Model: Tapo C225  
Hardware Version: V2
Firmware Version:

Hello There,

Hope you are fine and doing well !

I have several Tapo C225 cameras in my 2 homes. However, this single camera seems to have some issue and it behaving in a weird way.

 

It tends to restarted multiple times a day. Since today I have kept the camera near me and I have observed that it has restarted like 7 times in the past 24 hours. 

Sometimes, the camera enters into a weird state where it makes click sounds and does nothing and the red link keeps on blinking.

Here are things I have tried.

1. I have removed the camera from the tapo app and then have done the setup of the camera again.
2. I have done a hard reset of the camera (pressing the reset button) and then have done the setup again. This time I have kept the camera like 2 meters away from the router.


It seems to have some hardware issue is what I feel.


Can you please guide me with the solutions or recommendations.

Thanks.


 

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#1
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5 Reply
Re:Tapo C225 Camera restarting multiple times a day
2 weeks ago

  @vineet14 

Hi, 
You can refer to the following instructions to troubleshoot if your camera reboots automatically.
What Can I Do if My Camera Frequently Stucks or Reboots?
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#2
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Re:Tapo C225 Camera restarting multiple times a day
a week ago

  @Solla-topee 

Hello There

Thanks for sharing the link


https://community.tp-link.com/en/smart-home/forum/topic/664194


I have tried the Possible Causes and Workarounds and here are the findings for the mentioned parameters

 

1. Firmware: The firmware is the update to date

 

2. SD Card Compatibility Issue:

 

I have removed the SD Card and observed the camera for 24 hours. It was having the same behaviour and it restarted multiple times


3. Third-Party App Interference:

 

No third party app is used.

 

4. Power Supply Issues

 

Original power adapter that came with the camera is being used.

 

5. Overheating

The camera is placed in a room with fan on. I have another same camera in the same room in the same environmental condition.

 

 

 

So, now, please do let me know - what needs to be done next to get this fixed.

 



Thanks.
 

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#3
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Re:Tapo C225 Camera restarting multiple times a day
a week ago

  @vineet14 

Hi,
Please confirm the details about the camera auto-restart behavior.


  1) How do you judge whether the camera restarts automatically? Please describe the LED status on the camera when the restart behavior occurs.
  2) After the camera automatically restarts, what do you need to do to make the camera work again? Or does it work immediately, but then restarts after a while?


Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#4
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Re:Tapo C225 Camera restarting multiple times a day
a week ago

  @Solla-topee 


Hello There,

Here are the details of the camera auto-restart behavior -

1. Clarification for this point - " How do you judge whether the camera restarts automatically? Please describe the LED status on the camera when the restart behavior occurs." 

In normal working condition - all of a suddent the RED Led will blink and the camera makes clicking noise few times and then the camera rotates with that pan and tilt movement which occurs when the camera is powered on. This happens on every restarted. On some occassion - the RED Light blinks and the camera keeps making the click noise every couple of seconds. This continues for few mins like 5 to 8 mins and then the Camera restarts.

NOTE: The camera is very close to the Wifi Router (like 3 meters away for this testing)


2. Clarification for this point "After the camera automatically restarts, what do you need to do to make the camera work again? Or does it work immediately, but then restarts after a while?"

After the camera restarts - we dont need to do anything - it does work repeatedly. But it again restarts after a while or goes into that weird start of making constant click sound.



NOTE: Have observed the normal operation/behaviour of other Tapo C225 cameras which are installed in my 2 homes. So, i know this camera has some issues.




Please let me know - how can this issue be fixed

Thanks.

 

 

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#5
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Re:Tapo C225 Camera restarting multiple times a day
a week ago

  @vineet14 

Hi,
Thank you for your detailed explanation. In this situation, please contact your retailer or our local team to check if the camera is under warranty.
Best Regards

>>How to position my TP-Link camera for optimal performance. >>What to do if the Detection feature is not working on the TP-Link Camera? >>Encrypt microSD Card: Protecting Video Recordings Stored on the SD Card.
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#6
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