C320WS wifi recconection failure after power outage
I have 3 C320WS and 2 C520WS installed on the same wifi network.
After a power outage, the C320s do not reconnect to the network. The other 2, work fine.
Only way to reconnect is to take out the power cable wait few second, plug it back, and then it will work. But that is very difficult, as i need to climb a ladder each time, for each camera. Firmware is up to date.
Anything i can do?
Thank you!
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Hi,
Typically, the camera will continue to attempt to reconnect to the Wi-Fi network after disconnecting. If the same behavior occurs, you can reboot your router and then check if the Tapo C320WS will reconnect to the router's Wi-Fi successfully.
If the router's 2.4 GHz and 5 GHz Wi-Fi use the same name, try setting different Wi-Fi names and check if this helps.
Best Regards
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Thank you!
Apparently the cameras do not try to reconnect.
The router takes more time to be availible after a power failure (2 minutes maybe). Cameras are starting faster, they try to find wifi, none availible and then they remain in the offline status.
Can you please check with the development team, for next update, they set the cameras looking for 5 minutes for wifi? Or every 5 minutes they do another search?
Thank you,
Daniel
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Hi,
Please confirm the following information for the reported phenomenon for further analysis.
1) Is your Tapo C320WS V2's firmware version 1.3.5 Build 250522 Rel.45630n?
2) What's the model number of your wireless router? Is the camera connected to the router's Wi-Fi directly, rather than an AP/RE?
Best Regards
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@Solla-topee
Hello,
1. I confirm this is the version for all 3 of them.
2. I am using a mesh from Nokia, called Beacon. I have 1 router and 4 repeaters/access points. It takes around 2 minutes till the entire wifi is up and running.
Thank you,
Daniel
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Hi,
The Tapo C320WS V2 can't reconnect to the mesh Wi-Fi network after a power outage, which may not be related only to the camera, but also to the Wi-Fi settings or network environment. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
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