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Defective Tapo C520WS Camera (Connection Issues

Defective Tapo C520WS Camera (Connection Issues

Defective Tapo C520WS Camera (Connection Issues
Defective Tapo C520WS Camera (Connection Issues
2025-09-05 16:47:08 - last edited 2025-09-26 08:00:32
Tags: #Live View #Device Connectivity
Model: Tapo C520WS  
Hardware Version:
Firmware Version:

I purchased a Tapo C520WS Outdoor Pan/Tilt Security Wi-Fi Camera. Since the time of purchase, the camera has been defective.

 

The issue is:

The camera is unable to stay connected online for even one full day.

It frequently disconnects, making it unreliable for security purposes.

I have tested both Wi-Fi and LAN connections, but the problem persists.

This defeats the purpose of having a security camera, as it does not provide continuous monitoring.

I kindly request your support to provide a replacement or permanent solution at the earliest, as this is causing a serious inconvenience.

 

Product Details:

Model: Tapo C520WS

Date of order : 28 aug 2024

Purchased through: Amazon 

Warranty: 2 Years (warranty details attached)

 

No response recieved from Tapo team

 

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1 Accepted Solution
Re:Defective Tapo C520WS Camera (Connection Issues-Solution
2025-09-08 08:32:02 - last edited 2025-09-26 08:00:32

  @Tajammul-mohamm 

Hi,
You can refer to the following instructions to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please provide the following information if you would like to conduct further troubleshooting.


  1. What's the LED status on the camera when it loses connection? 
  2. What's the model number of your Wi-Fi router? Do you have a stable connection from the router?
  3. Is the camera connected to the Wi-Fi router directly rather than an AP/RE?
  4. How often does the disconnect behavior occur?

 

For warranty concerns, please contact your retailer or the local team to check if the camera is under warranty.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
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1 Reply
Re:Defective Tapo C520WS Camera (Connection Issues-Solution
2025-09-08 08:32:02 - last edited 2025-09-26 08:00:32

  @Tajammul-mohamm 

Hi,
You can refer to the following instructions to troubleshoot if your camera keeps losing connection.
What should I do if my Tapo smart device keeps losing connection or going offline?
 

Please provide the following information if you would like to conduct further troubleshooting.


  1. What's the LED status on the camera when it loses connection? 
  2. What's the model number of your Wi-Fi router? Do you have a stable connection from the router?
  3. Is the camera connected to the Wi-Fi router directly rather than an AP/RE?
  4. How often does the disconnect behavior occur?

 

For warranty concerns, please contact your retailer or the local team to check if the camera is under warranty.

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.
Recommended Solution
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