Issue in Tapo C220 Camera – Auto Day/Night Switch & Poor Video Quality
Dear Tapo Support Team,
I have recently purchased the Tapo C220 security camera. I am facing the following issues with the device:
1. Auto Day/Night Vision Switch Not Working –
The camera does not automatically switch between day mode and night vision mode. Even in low light conditions, the night vision does not activate, which affects monitoring during nighttime.
2. Poor Video Quality –
The camera’s video output is not clear and the image quality is much lower than expected. Even after adjusting the brightness, contrast, saturation, and sharpness, the video looks blurred and unclear.
Due to these issues, the device is not working as advertised. I kindly request you to:
Provide a solution or firmware update to fix the auto day/night vision switching issue.
Guide me on how to improve the video quality, or replace the device if it is faulty.
3. Camera focus not on main Subject those detect on ai tag or other faces those not detected on tag –
If any subject in the Camera is seen, be it human pet or any other, then a white faded blood like effect remains on its face and noise is also seen. Even on 2k QHD quality the video noise doesn't look clear and sharp Whereas the quality of c211 was very good and fantastic and the night vision was very good which used to auto switch as well, in this camera the quality of night vision is very poor, nothing can be seen
4. Wrong Ai Detection –
Wrong Ai person Detection. C211 Much Better from this C220 Camera.
Footage Google Drive link- https://drive.google.com/drive/folders/1vzlkagFKdAZqEZZD6eaKFJO0nwfsIgjb?usp=drive_link
Please look into this matter urgently and provide me with the resolution.
Device Model: Tapo C220
@Solla-topee Sir can you tell me what is the problem? Whenever I turn down the camera a glare flash reflection like spot is formed in the video. Lights etc are off and no one's reflection is visible.It is installed at the same place where my C211 camera was installed. I never faced any such problem, although a spot like reflection appears in front of the camera.I am facing problem in viewing the room below or till the last point But this problem occurs only at night.Also, there is a lot of noise in the night vision video of the camera. And the sound in the room is low and it makes a lot of noise. I tried increasing and decreasing the volume of the camera but the problem still persists.Sir can you tell me what is the problem? Whenever I turn down the camera a glare flash reflection like spot is formed in the video. Lights etc are off and no one's reflection is visible.It is installed at the same place where my C211 camera was installed. I never faced any such problem, although a spot like reflection appears in front of the camera.I am facing problem in viewing the room below or till the last point But this problem occurs only at night.Also, there is a lot of noise in the night vision video of the camera. And the sound in the room is low and it makes a lot of noise. I tried increasing and decreasing the volume of the camera but the problem still persists. Yes one more thing sir I have often noticed that in this the video quality option 30fps option sometimes shows up and sometimes disappears automatically what is the problem with the video quality option.
