Camera Offline
Camera Continuously showing offline, even after restart of camera and also no light is blinking or showing in camera.
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Hi,
If the camera appears offline in the Tapo app and no light is lit up on it, you can try the following steps.
1. Please ensure the camera is connected to the original power adapter and cord that comes with it in the package.
2. Try pressing and holding the reset button on the camera for 10 seconds to factory reset it. If the LED still does not light up, please try connecting the camera to a different power outlet and using a different power adapter to power the camera.
3. If the camera still can't be powered on, you can contact your retailer or our local team to check if the camera is under warranty.
Best Regards
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Hi,
If the camera appears offline in the Tapo app and no light is lit up on it, you can try the following steps.
1. Please ensure the camera is connected to the original power adapter and cord that comes with it in the package.
2. Try pressing and holding the reset button on the camera for 10 seconds to factory reset it. If the LED still does not light up, please try connecting the camera to a different power outlet and using a different power adapter to power the camera.
3. If the camera still can't be powered on, you can contact your retailer or our local team to check if the camera is under warranty.
Best Regards
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@JaGines It's glad to hear that your case is resolved~
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Dear [Support Team/Concerned Person],
This is to bring to your immediate attention that one of the Tapo Camera adapters purchased on 09-Mar-25 on Amazon by us has not been functioning for the last one week. To cross-check, I connected the camera with another Tapo adapter, and the device worked without any issue. This confirms that the problem lies specifically with the faulty adapter.
As this has been pending for over a week, I request you to kindly take this matter on priority and arrange for a prompt replacement. Please share the updated replacement adapter details at the earliest.
Looking forward to your urgent support and resolution.
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Hi,
For the warranty concerns, we suggest contacting your retailer or our local support team for further assistance.
Best Regards
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