Tapo C260 Facial recognition time error

Tapo C260 Facial recognition time error

Tapo C260 Facial recognition time error
Tapo C260 Facial recognition time error
Yesterday
Model: Tapo C260  
Hardware Version: V1
Firmware Version: 1.0.21

Hi,

 

There is a one hour discrepancy between facial recognition AI activity (e.g. new faces) and the event itself appearing on the timeline. The AI snapshots are all exactly one hour behind the corresponding event on the camera timeline: so 1 p.m. (Facial recognition time) corresponds to 2 p.m. on the camera's recorded timeline. 

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Re:Tapo C260 Facial recognition time error
15 hours ago

  @Jones17 

Hi,
1. Do you mean on the camera's Playback & Download > Playback > SD Card page, a video clip showing created at 2 PM in the timeline, but the time is displayed at 1 PM when you watch the video in the Playback page, and this phenomenon only occurs with the video clips that detect faces?

 

Would you please send us a video showing the phenomenon? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
 

2. Is the time displayed on your camera's live view page correct? On the camera's Device Settings > Detection page, which detection types are enabled?

 

Best Regards

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