Tapo C260 Facial recognition time error

Jones17

2025-09-21 22:27:55 - last edited 2 weeks ago

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Registered: 2023-11-30

Tapo C260 Facial recognition time error

2025-09-21 22:27:55 - last edited 2 weeks ago

Tags: #Firmware #AI Detection #Recording

Model: Tapo C260

Hardware Version: V1

Firmware Version: 1.0.21

Hi,

There is a one hour discrepancy between facial recognition AI activity (e.g. new faces) and the event itself appearing on the timeline. The AI snapshots are all exactly one hour behind the corresponding event on the camera timeline: so 1 p.m. (Facial recognition time) corresponds to 2 p.m. on the camera's recorded timeline.

1 Accepted Solution

Solla-topee

2025-09-22 12:07:02 - last edited 2 weeks ago

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Re:Tapo C260 Facial recognition time error-Solution

2025-09-22 12:07:02 - last edited 2 weeks ago

@Jones17

Hi,
1. Do you mean on the camera's Playback & Download > Playback > SD Card page, a video clip showing created at 2 PM in the timeline, but the time is displayed at 1 PM when you watch the video in the Playback page, and this phenomenon only occurs with the video clips that detect faces?

Would you please send us a video showing the phenomenon? You can upload the video to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.

2. Is the time displayed on your camera's live view page correct? On the camera's Device Settings > Detection page, which detection types are enabled?

Best Regards

>> What to do if the Detection feature is not working on the TP-Link Camera. >> Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality. >> General questions about the TP-Link camera's Pan & Tilt feature.

Tapo C260 Facial recognition time error

Tapo C260 Facial recognition time error

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