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Tapo H110 IR Hub always switches AC to Heat mode instead of Cool

Tapo H110 IR Hub always switches AC to Heat mode instead of Cool

Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
3 weeks ago
Tags: #Device Connectivity #Smart Actions #Matter #HomeKit
Model: Tapo H110  
Hardware Version:
Firmware Version: version:1.1.0 Build 250514 Rel.162037

Hello TP-Link Community,

 

I’m using the Tapo H110 Smart IR & IoT Hub to control my air conditioner. However, every time I try to turn on the AC via HomeKit, it always switches to Heat mode instead of Cool mode.

 

When I press Cool at 22°C, the hub still sends the command as Heat.

- I already tried “Smart Match” and also “Custom Learn” for the remote, but the issue remains.

- My AC brand: Midea

Current H110 firmware version:1.1.0 Build 250514 Rel.. 162037

I called TP-Link Vietnam support, and they suggested that I should ask the TP-Link Community for further assistance.

 

Could you please check if this is a firmware bug or an IR code mapping issue? And is there any workaround or upcoming fix for this problem?

Thank you very much in advance!

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#1
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9 Reply
Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
2 weeks ago

  @Tonyvina 

 

Do you have a Matter-enabled controller from Apple?

 

Unfortunately, we don't have information regarding this case yet. Let me check with our tech team first, i'll share more updates when i learn more.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
2 weeks ago
Hi @Wayne-TP, Yes, I’m using Apple TV as my Matter-enabled controller. Other Matter devices in my home are working normally. For example, in the living room I control my AC through an Aqara M3 hub (also linked to HomeKit) and it works perfectly with Cool mode. The issue only happens with the Tapo H110 IR Hub in my bedroom: every time I set Cool, it always switches to Heat. Thank you!
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#3
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
a week ago

I'm experiencing the same issue so I did a bit of searching and according to the below table switching AC mode is not supported on Matter/Apple Home.

 

https://www.tp-link.com/ae/support/faq/4128/#_Toc182989444

 

As a side note, I also have a Switchbot Hub mini and switching AC mode works fine with it so it is not a Matter/Apple Home limitation but rather a Tapo H110 limitation.  Therefore, the question is if/when Tapo will release a firmware update to support switching AC mode in Matter/Apple Home.

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#4
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
a week ago - last edited a week ago

  @Wayne-TP I have the exact same issue. Can we get a fix please? Thank you!

 

 My AC brand is Daikin

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#5
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
a week ago

Hi   @Wayne-TP 

This issue is seriously affecting my smart home setup. Since the Tapo H110 cannot properly switch my air conditioner between Cool and Heat modes via HomeKit, it breaks many of my automations, as most of my routines are built through Apple HomeKit.

I use HomeKit as my primary automation platform because my home features multiple devices from various brands, all seamlessly integrated through HomeKit.

I really hope TP-Link can fix this issue soon in the next firmware update.

Thank you!

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#6
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
a week ago

  @Tonyvina on top od that when I change temperature via the Home app it would simply turn off my AC

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#7
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
Friday

Hi everyone, i just checked with the tech team, and there is a beta firmware available that should help to address this issue. If you would like to try it out, send me the Mac address of your Tapo H110 hub through a private message. 

 

Before the Upgrade

(1) Please be sure you have read the Beta Test Agreement before upgrading the Pre-release firmware!
(2) How to update the firmware of the Tapo devices on the Tapo App
(3) Firmware downgrade is not supported. When a new official version is released, updating it will overwrite the beta version.

 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#8
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
Friday

  @Wayne-TP Thank you so much! Can I check if this issue has also been solved in the beta update?

"when I change temperature via the Home app it would simply turn off my AC"

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#9
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Re:Tapo H110 IR Hub always switches AC to Heat mode instead of Cool
Yesterday

  @Anson225  Beta firmware has been sent to your device, you may check it later in the Tapo app and perform the update.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#10
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