using Tapo C210 without internet connection?

using Tapo C210 without internet connection?

11 Reply
Re:using Tapo C210 without internet connection?
Monday

  @ALUser 

Hi,
The reported phenomenon is not a known issue, and it's recommended to provide the following information for further analysis.
  1. What's the model number of your router?


  2. Please block the internet for the camera and your phone on the router, disable mobile data on your phone, then test if you can ping the camera's IP address successfully.


  3. Please uninstall the Tapo app on your phone, copy the link, and paste it into your phone's browser, click on Enter to download and install the Tapo trial app. Then, refer to the steps below to collect the app log for further analysis. You can send the app log to support.forum@tp-link.com with the subject Forum ID 845984 + your nickname.
      1) Use the Tapo Trial App to try to reproduce the reported phenomenon.
      2) After the reported phenomenon is reproduced, go to App > Me > About, and click the Tapo icon 10 times on the About page (if it requests storage permission, please agree, so that the log can be saved to local storage on the phone), and the log will be imported to the mobile phone directory-TPLINK folder.
      3) Click the Share button to send us the log files. 

 

Best Regards

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