Tapo C70 Camera Not Accessible Remotely
I’m using a TP-Link Deco W7200 and a Tapo C70 camera. The camera works only when my phone is on the same Wi-Fi network, but it always shows offline when I try to view it from mobile data or another Wi-Fi. I’ve already rebooted the devices and updated the firmware, but the issue continues
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Hi,
You can follow the instructions below to troubleshoot if you can't control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. Please go to the camera's Device Settings > Device Info page to check its firmware and hardware version info.
2. What's the LED status on the camera? Do you have internet when connecting to the Deco's Wi-Fi?
3. Please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
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Hi,
You can follow the instructions below to troubleshoot if you can't control the camera remotely.
What to do if I can't control my Tapo cameras on the Tapo app?
If the same phenomenon persists, please confirm the following information.
1. Please go to the camera's Device Settings > Device Info page to check its firmware and hardware version info.
2. What's the LED status on the camera? Do you have internet when connecting to the Deco's Wi-Fi?
3. Please enable a hotspot Wi-Fi on your phone, factory reset the camera, configure it with another phone, connect it to the hotspot Wi-Fi, and then check if you can control it remotely.
Best Regards
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- Report Inappropriate Content
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