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Tapo C325WB will not update firmware from v.1.1.5

Digipix

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Tapo C325WB will not update firmware from v.1.1.5

Yesterday

Tags: #Firmware

Model: Tapo C325WB

Hardware Version: V1

Firmware Version: 1.1.5 Build 231107 Rel. 65795n

I have three C325WB and two C530WS

All C325WB are Hardware version 1.0

Two C325WB cameras have firmware 1.3.8

One C325WB camera has firmware 1.1.5. It works fine streaming RTSP, but will not connect to HUB H200

I have tried dozens of times to click "Check for Update" but every time it says "Network is unstable. Please try again later. I am 2 meters from my wifi router.

HELP! What can I do?

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Digipix

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Re:Tapo C325WB will not update firmware from v.1.1.5

Yesterday

I tried to do the same on my old Android phone, but here it claims "Firmware is up to date"

Digipix

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Re:Tapo C325WB will not update firmware from v.1.1.5

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Android @Digipix

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Re:Tapo C325WB will not update firmware from v.1.1.5

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iPhone @Digipix

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Re:Tapo C325WB will not update firmware from v.1.1.5

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@Digipix
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App version Android:3.14.519

Solla-topee

9 hours ago - last edited 9 hours ago

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Re:Tapo C325WB will not update firmware from v.1.1.5

9 hours ago - last edited 9 hours ago

@Digipix

Hi,
1. If the Tapo C325WB's firmware version is 1.1.5, it's hardware version should be V2 rather than V1. You can go to the camera's Device Settings > Device Info page to confirm.
Since the new firmware version 1.2.2 for the Tapo C325WB V2 is being released gradually, it's normal to see that your Tapo C325WB V2 is still on version 1.1.5. When the new firmware is released to your camera, you can update it via the Tapo app in the near future.

2. Tapo C325WB V2 with firmware version 1.1.5 support connect to the hub H200 or store video recordings on it. However, the H200 does not support more than 4 cameras for Wi-Fi backup and video storage.
You can disconnect one camera from the hub and check if the Tapo C325WB V2 can connect. If not, please refer to the instructions below to troubleshoot.
What should I do if Tapo Camera cannot be added to Tapo Hub?

Best Regards

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