No sound but alerts broken glass
I've had the camera since August. Last week while away from home I kept getting an alert for broken glass. I checked and nothing was amiss (my dog would have been going bonkers had there been).
I tried disabling and re-enabling that alert which didn't work. I turned the sensitivity down. It still kept alerting every minute or so.
At that point I remote rebooted and it stopped. Later at home I replayed some of the video and there was no sound recorded at all till after the reboot.
The camera worked fine for a few days. Today it did the same thing but not as bad and stopped alerting on its own. Still no sound till it stopped and then everything was like normal the rest of the day.
I have the most current firmware.
Has this happened to anyone and what was the solution?
You have said both that they will contact me and that I should contact them. Please clarify which.
One thing I noticed based on yesterday's alert log is that it is happening once a minute at the exact same time (at :45 seconds). This makes no sense as there's nothing going on during that time and then it just stopped. See attached as an example.
Seems to me the camera is defective and should be replaced under warranty, I've had it only 3 months.
