Cam Showing offline
Camera showing offline
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Hi,
If the Tapo C200 keeps going offline, you can refer to the instructions below to troubleshoot.
What should I do if my Tapo smart device keeps losing connection or going offline?
Please confirm the following information if the phenomenon persists.
1. Does your camera always show as offline on the Tapo app, or does it show online but frequently disconnect?
2. What's the LED status on the camera when it shows offline in the Tapo app?
3. If the camera shows online sometimes, please go to its Device Settings > Device Info page when it's online, then tap the Wi-Fi icon, and check the RSSI value. Please also check the camera's firmware version on the Device Info page.
4. What's the model number of your router? Do you have a mesh network? Is the camera directly connected to your router's Wi-Fi, rather than an AP/RE?
Best Regards
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