Cloud only save 15seconds recording
Hello, why cloud storage of my c200c indoor cctv only records max of 15seconds?
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@Tindahan01 you can't change it, it's how it is, it's only longer if event keep going
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Hi,
Cloud recording duration is primarily determined by detected motion. For the Tapo Care cloud service, each video clip's length is limited to 3 minutes.
If your cloud video clips are limited to 15 seconds long, it may be that the object the camera detected is not moving continuously. For example, the object moves for 5 seconds, waits for a while, and then moves again, but waits for a while again.
If it's not the case, for further analysis, you can record the entire motion manually on the camera's live view page, then send us the full video and the corresponding cloud video clips to compare. You can upload the videos to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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