C420 cameras stopped working

C420 cameras stopped working

C420 cameras stopped working
C420 cameras stopped working
2025-12-11 22:35:53 - last edited 2026-01-07 05:48:26
Model: Tapo C420  
Hardware Version: V1
Firmware Version:

I recently bought 2 new c425 cameras and connected them to my h200 hub, since then my 2 c420 cameras have stopped displaying any image and screen says 'Refresh' while still providing battery level. Ome of the c420 cameras also drains battery at a increased rate (around 4% an hour) dispite not displying or recording/notifications.

 

When i try to reconnect them there is no change to the issues. All these issues occured within 1 day of each other.

 

I have tried reseting all cameras and hub multiple times with no change.

 

Any help to resolve this issue without buying new cameras would be appreciated.

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Re:C420 cameras stopped working-Solution
2025-12-15 08:48:39 - last edited 2026-01-07 05:48:26

  @Chris018 

 

What's the firmware version of your H200? It seems like the same case described here, you may take a look. Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

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Re:C420 cameras stopped working-Solution
2025-12-15 08:48:39 - last edited 2026-01-07 05:48:26

  @Chris018 

 

What's the firmware version of your H200? It seems like the same case described here, you may take a look. Solution: sudden malfunction of Tapo camera/doorbell (liveview, detection, etc) linked to Tapo H200

CES 2026 Meet TP-Link AI Assistant and More New Products!
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Re:C420 cameras stopped working
a week ago

  @Wayne-TP 

I have the same issue. Hub H200 and Tapo C420. Two cameras connected but not showing anything. I can only see tap to refresh. Battery is draining as well even though live view is not visible. I already tried resetting and power cycle for both camera and hub but to no avail. 
Hub firmware 1.6.1

C420 firmware 1.4.2

Tried to update but saying up to date. Can you please guide what else to do?

 

Thank you.

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