Hello Tapo Support Team,

"Firstly I apologize and I do not know where this should go, either on Deco or Tapo. But!" Good day. I am reaching out regarding an ongoing connectivity issue with our Tapo cameras where they intermittently show “No Network Connectivity” or no video feed, despite having a stable internet connection.

Below is a summary of the hardware involved, recording setup, and troubleshooting steps already performed.

Camera Inventory

• 11 Tapo cameras in total (I did not list the other ones that looks OK)

• 3 pcs – Tapo C230

• 1 pc – Tapo C320WS V2
  Firmware Version: 1.3.5

• 1 pc – Tapo C500 V1
  Firmware Version: 1.3.5

• (Remaining cameras are also Tapo models, all updated to the latest available firmware)

Recording / Storage Device

• TP-Link VIGI recording device (NVR) used for camera recordings

Network Setup:

• Internet: 500 Mbps fiber connection

• ISP modem/router (PLDT)

• TP-Link SG2008 switch

• 2 TP-Link Deco X95 mesh system configured in Access Point (AP) mode

• 1 Deco E4R Ver 1.1.2 (Outside device in my Garage)

• Cameras are connected via Wi-Fi

• Land size 400 Sqm

Troubleshooting Steps Already Done:

1. Verified internet speed and stability (no general connectivity issues).

2. Restarted all cameras individually.

3. Power-cycled all network devices (modem, switch, Deco access points).

4. Confirmed all cameras are running the latest available firmware.

5. Reconnected cameras to the Wi-Fi network.

6. Tested camera connectivity at different times of the day.

7. Confirmed there are no bandwidth-heavy devices saturating the network.

8. Changed Deco X95 to AP mode to avoid double NAT.

9. Verified cameras connect to a single SSID (no Wi-Fi band separation issues).

10. Observed that after switching Deco to AP mode, the Tapo app sometimes shows cameras as offline, even though the network is active.

Issue Observed

• Cameras intermittently lose live view and show “No Network”.

• Issue affects multiple camera models.

• Happens across multiple cameras (11 total), not isolated to a single device.

• Occurs even with strong Wi-Fi signal and sufficient bandwidth.

Would appreciate your guidance on:

• Any known issues with Tapo cameras when used with mesh networks in AP mode

• Recommended router, multicast, DHCP, or VLAN-related settings

• Any compatibility considerations when using VIGI NVR together with Tapo cameras

• Additional diagnostics or logs we can provide

Thank you for your assistance. Please let us know if screenshots, logs, or further information are needed.