C500 Not connecting remotely while not on same network

C500 Not connecting remotely while not on same network

C500 Not connecting remotely while not on same network
C500 Not connecting remotely while not on same network
2025-12-28 11:53:12 - last edited 2026-01-08 02:46:33
Model: Tapo C500  
Hardware Version:
Firmware Version:

My Camera C500 is not connecting from other network or mobile network, ( Showing offline) 

it only connects with local network 

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1 Accepted Solution
Re:C500 Not connecting remotely while not on same network -Solution
2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33

  @Sham-123 

Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards

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Re:C500 Not connecting remotely while not on same network -Solution
2025-12-29 11:09:59 - last edited 2026-01-08 02:46:33

  @Sham-123 

Hi,
If your ISP is Optus, it's recommended to refer to the thread below for further assistance with the reported phenomenon.
[Tapo Smart Devices] Cannot be controlled remotely on the Optus network in Australia
Best Regards

Recommended Solution
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