Detection area fail
Unfortunately have to bring this up like a lot of people, due to I never see a conclusion. The detection areas do not work, the camera still detects people and movement out of these areas, cameras are up to date. Any advice please up getting notifications day and night.
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Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What should I do if my Tapo camera triggers false detection?
Best Regards
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Hi,
You can refer to the instructions below to troubleshoot the reported phenomenon.
What should I do if my Tapo camera triggers false detection?
Best Regards
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@Solla-topee Thank you, but I have turned off the tagging, changed sensitivity and the detection areas, but I still get false detections in the areas that are not covered!
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Hi,
Please provide the following information for the reported phenomenon.
1. On the camera's Device Settings > Detection page, please send us the screenshots of the Detection page, the detection zones page, and the enabled detection types pages.
2. If your camera model supports the Detection Tag feature, please enable it. Then send us a video showing that an event outside the detection zone will trigger the camera's detection feature.
You can upload the video and screenshots to your cloud server (such as Google Drive), generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
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