Multiple Notifications from Person Detect

Multiple Notifications from Person Detect

Multiple Notifications from Person Detect
Multiple Notifications from Person Detect
Tuesday - last edited Tuesday
Model: Tapo C560WS  
Hardware Version: V1
Firmware Version: 1.1.8

I use two detection zones to create a polygon around the area in my garden being monitored (avoiding a busy pavement and neighbours).  I have AI person detection enabled, and have created an Automation that triggers when the camera detects a person, with an action of sending me a Notification.  Motion detection is disabled.

 

An issue has recently turned up whereby I now seem to be getting two notifications whenever a person walks through my garden.  My suspicion is that a recent update has caused a notification to be generated for each of my detection zones.

 

Can anyone think of another reason for this behavior?  Thanks.

  0      
  0      
#1
Options
3 Reply
Re:Multiple Notifications from Person Detect
Friday

  @Hadders 

Hi,
For the reported phenomenon, please confirm the following information for further analysis.


  1. On the Tapo app > camera's Device Settings > Notifications page, have you enabled the Notifications feature here?


  2. Have you subscribed to the Tapo Care service for your camera?


  3. When a person walks through your garden, has this person passed through the two detection zones you set?


  4. After you received two notifications for the same person, please go to the Tapo app > Smart page, tap the Page icon at the top right corner to enter the History page. Are there two records of automation entries executing successfully? Please send us a picture of the History page.

 

Best Regards

  0  
  0  
#2
Options
Re:Multiple Notifications from Person Detect
10 hours ago

  @Solla-topee 

 

Hi.

 

1. Notifications are set to 'off' in the camera settings.

 

2. No, I am not using Tapo Care, the camera has been installed for 3 months and connected to an H500 hub.

 

3. No.  It appears to be that zone 2 does a double trigger, zone 1 only does a single trigger.

 

4. Here is a pair of notifications from the log (sorry - British humour).  Also attached is the automation.

 

Best Regards.

 

 

  0  
  0  
#3
Options
Re:Multiple Notifications from Person Detect
7 hours ago

  @Hadders 

Hi, 
Please help confirm the following information.

 

1. Does the notification for detection zone 1 differ from zone 2?

2. Please send me (@Solla-topee) your camera's MAC address via a private message for further analysis. You can find it in the Tapo app > camera's Device Settings > Device Info page.

3. When you receive the two detection notifications for the same event in zone 2, please send us the date, time, and time zone when you received the notifications.

 

Best Regards

  0  
  0  
#4
Options