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Delayed playback video on C665G

Delayed playback video on C665G

Delayed playback video on C665G
Delayed playback video on C665G
Monday
Tags: #Recording #MicroSD card
Model: Tapo C665G KIT  
Hardware Version: V1
Firmware Version: 1.25

Hi,

 

i recently bought a C665G kit, installed quickly and having same issue since the install:

 

when the cam detects it makes a recording that can be viewed in the playback section.

The mini picture is good but it plays back a video from a few recordings away...

I already tried formatting the micro sd card but doesn't solve the issue, the sd card is far from being full (512mo/128go)

My micro sd card is the same i have on other tapo cams and it works well.

micro sd card sandisk ultra 128go

 

I will try another sd card but is there something i missed?

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#1
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2 Reply
Re:Delayed playback video on C665G
Tuesday

  @oges67000 

Hi,
Please provide the following information for the reported phenomenon for further analysis.


  1. Do you mean when going to the camera's Playback & Download > Playback > SD card page, the thumbnails under the timeline are displayed correctly, but the played video is not the correct one after tapping a thumbnail? If so, can you send us a picture or a video showing the reported phenomenon?

 

You can upload the picture or video to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
 

  2. Please refer to the instructions below to view camera SD card recordings on a PC. Usually, the .mp4 file's name corresponds to the video's start time. Please try playing an .mp4 file on your PC and check if the date and time are correct.
      How to view camera SD card recordings on a computer


Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#2
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Re:Delayed playback video on C665G
Yesterday

  @oges67000 

Hi,
Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently.
Best Regards

>> Smart Home: Introduction to Common Smart Action Scenarios for Tapo Cameras >> Tapo Camera Day/Night Mode Selection Guide: Best Settings Recommendations for Different Scenarios >> Enhance Your Tapo App Experience: Introduction to Several Practical Features >> Troubleshooting for Tapo Camera's Privacy Mode Automatic Activation
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#3
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Recording MicroSD card
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