C120 audio cuts out
Hi,
i have recently purchased the Tapo C120, based on good reviews of high quality video and audio capabilities, however the audio is awful.
Either in live or playback the audio chirps, squeaks or just cuts out altogether. I have been through all the trouble shooting steps, but considering this has been doing this straight out of the box, it would indicate that there is an issue with the firmware or build of the camera.
Please can you help resolve this, because good audio was the main reason for purchasing the camera. I need to use this to log noise disturbances around my house, which includes traffic, but traffic appears completely silent on playback and live.
Thanks
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
It's recommended to follow the instructions below to troubleshoot for better audio quality. If the same phenomenon persists, we suggest contacting our technical support team for further assistance.
Troubleshooting for better audio quality of my Tapo camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
It's recommended to follow the instructions below to troubleshoot for better audio quality. If the same phenomenon persists, we suggest contacting our technical support team for further assistance.
Troubleshooting for better audio quality of my Tapo camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi @Solla-topee
i have already tried the trouble shooting steps, reset it, moved it and done a speed test which revealed good speed and low rssi, but still when anything louder than a whisper, it will cut out or go silent.
Thank
- Copy Link
- Report Inappropriate Content
Hi,
It's recommended to check the camera's hardware and placement environment as per this instruction and ensure they are fine. Then, please send us a video showing the reported phenomenon for further analysis.
You can upload the video to your cloud server (such as Google Drive) or YouTube, generate a download link, and send it to me (@Solla-topee) via a private message.
Best Regards
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
Hi,
The root cause of the sound issue may differ on different Tapo camera models, hardware, and firmware versions. For a more targeted solution to your sound issue, we suggest starting a new thread here or contacting our technical support team directly for further assistance.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 200
Replies: 6
Voters 0
No one has voted for it yet.