Hello,
I am having an issue with my Tapo camera.
Model: Tapo C200
Problem: The camera connects to Wi-Fi but keeps going offline after a few minutes.
What I tried:
- Restarted the camera
- Restarted my router
- Reset the camera and set it up again
The issue still happens.
Can someone help me fix this?
Thank you.
Hello,
Welcome to the community, we recommend following the official TP‑Link troubleshooting guide for cameras that go offline, which covers additional checks related to network stability, router settings, and environment factors that may cause this behavior:
Cannot use the Tapo/Kasa app to control my smart devices
If the problem still occurs after completing the FAQ troubleshooting, please feel free to contact TP‑Link Technical Support for more in‑depth assistance.
Best Regards.
Hello,
Welcome to the community, we recommend following the official TP‑Link troubleshooting guide for cameras that go offline, which covers additional checks related to network stability, router settings, and environment factors that may cause this behavior:
Cannot use the Tapo/Kasa app to control my smart devices
If the problem still occurs after completing the FAQ troubleshooting, please feel free to contact TP‑Link Technical Support for more in‑depth assistance.
Best Regards.
Im facing the same issue all over again and again, literally every few days, but today both just went offline no reset no update nothing seems to want to work, I even reseted my router but this point I'm hopeless...
Dawn1 wrote
Im facing the same issue all over again and again, literally every few days, but today both just went offline no reset no update nothing seems to want to work, I even reseted my router but this point I'm hopeless...
Hello,
We’re really sorry to hear how frustrating this has been for you, and we completely understand how discouraging it feels when the issue keeps recurring despite your efforts.
Since the cameras are now going offline again and basic steps such as router reboot and resets no longer help, we strongly recommend that you contact our support team directly so they can perform a deeper investigation and assist you with the next steps.
Please share as much detail as possible with support (camera model, firmware version, recent behavior, and what troubleshooting has already been tried), which will help them follow up more efficiently.
Best Regards.
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