Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware

Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware

Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
a week ago
Model: Deco X95  
Hardware Version:
Firmware Version: 1.2.5 Build 20240903 Rel. 50784

Hi TP-Link support,

I have a Deco X95 mesh system and I am looking for help with a 2.4 GHz IoT stability issue. I also saw TP-Link staff mention a Deco X95 beta firmware that optimizes 2.4 GHz channel selection / 2.4 GHz network performance, and I would like to request access to the correct beta firmware for my hardware version if available.

Model / firmware:
- Deco X95, 2 units
- Hardware version shown by web UI: X95(1.0)
- Current firmware on both units: 1.2.5 Build 20240903 Rel. 50784
- Main Deco: Playroom
- Satellite Deco: Kids Bedroom
- The Decos are used as access points / bridge behind my firewall. DHCP is handled by the firewall, not by Deco.

Problem:
A few days ago, devices connected to the Deco IoT network started losing internet access. The Deco app still showed them as connected, but they had no usable traffic / zero RX/TX and were offline. I also connected an iPhone to the IoT SSID and confirmed there was no internet on that network at the time.

What still worked:
- The normal/main Deco Wi-Fi network continued to work.
- Wired/firewall internet connectivity was healthy.
- Firewall routing/NAT tests were OK.
- A newly created temporary Deco IoT SSID worked with an iPhone, so the upstream internet/firewall path appears healthy.

What I checked:
- DHCP leases are being issued normally by the firewall.
- Firewall sessions show DNS/HTTPS traffic passing correctly when the client is actually forwarding traffic.
- Packet capture on the firewall showed DNS and HTTPS replies passing both directions for test clients.
- Deco web UI shows both X95 units on firmware 1.2.5 Build 20240903 Rel. 50784.
- Deco web UI currently shows 2.4 GHz using channel 5. I do not have a manual 2.4 GHz channel/channel-width option in the Deco app for this X95 setup.

Logs:
The Deco system log repeatedly shows messages like:
- estimatorDot11kIterateCB: Timeout waiting for 802.11k response
- triggerMonSteering: Failed to get uplink rssi
- bcm_get_fdb_dst failed
- AP sync timer expires

Request:
1. Is there a Deco X95 beta firmware for V1 / V1.6 that improves 2.4 GHz channel selection or 2.4 GHz IoT stability?
2. If yes, can you please provide the correct beta firmware for X95 hardware version 1.0 / V1/V1.6?
3. Is there any recommended workaround for X95 when the Deco app does not expose manual 2.4 GHz channel or 20 MHz channel-width selection?
4. Are the repeated 802.11k / steering / bcm_get_fdb_dst log messages expected, or do they indicate a known Deco mesh/2.4 GHz issue?

Thanks.

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#1
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4 Reply
Re:Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
Friday

  @djktopdj 

Hi,
I have sent the firmware for the Deco X95 to you via a private message. Please try upgrading it via the web UI and check if it helps.
How to Update TP-Link Deco Firmware
Best Regards
 

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#2
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Re:Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
Monday

  @Solla-topee 

I would like to also ask for this new firmware for my X95. Thanks in advance. 

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#3
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Re:Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
Yesterday

  @El_rafar 

Hi,
In your situation, please describe the phenomenon you are experiencing and the troubleshooting you did, so we can check if the relevant firmware is suited for you.
By the way, how many Deco nodes do you have,  and what are their hardware and firmware versions? Please describe your network diagram in detail.
Best Regards

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#4
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Re:Deco X95 IoT 2.4GHz clients lose internet while connected - request beta firmware
7 hours ago
I Have a Deco X95 as the primary router, two X5700 and one X50 on my network. I'm missing a lot of options and features because my X95 does not update for while, I have problems connecting my MacBook M4 directly to it, not to the other routers, and I fear security issues with a firmware, 2024, so old on a premium router. My X50 receives a lot of upgrades, my X5700 also received upgrades last year.
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#5
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