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HS200 Schedule not working

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HS200 Schedule not working

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HS200 Schedule not working
HS200 Schedule not working
2019-12-16 01:36:53
Model: HS200  
Hardware Version: V2
Firmware Version: 1.5.5

I simply can't get my schedule to turn on/off my lights.

 

I have read a few threads about re-sync'ing my timezone and location, then deleting and readding the schedule, but nothing seems to work.

 

Any help you can provide, would be appreciated.

 

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11 Reply
Re:HS200 Schedule not working
2019-12-18 14:22:46

@Moderator_Edwa Can you please remove that inappropriate reply, and perhaps help with my issue in some way.  I purchased this smart switch to be able to use the schedule function, and it doesn't work at all.

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Re:HS200 Schedule not working
2019-12-20 12:31:15

@Jweber 

 

Hello, may I know which location you chose when you firstly set it up? 

 

You can tell me the MAC address of the HS200 and your cloud account, then we can do further analysis with these info. 

Note: You can send them to me privately via message. 

 

Good day. 

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#5
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Re:HS200 Schedule not working
2020-01-07 20:52:39

@Kevin_Z 

I sent you the information you requested, but have not yet had any reply from you. 

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#6
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Re:HS200 Schedule not working
2020-01-20 16:36:48
It's been over a month now... any update you can provide? The schedules on my smart switch still don't work... please help.
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#7
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Re:HS200 Schedule not working
2020-03-04 07:48:47 - last edited 2020-03-06 00:28:28

@Jweber 

Sorry, we didn't receive your message for some reason.

 

Our engineer will contact you later and will help you to fix it.

Please wait a while until they reach out to you.

Thanks for your understanding and cooperation in advance, and have a nice day

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#8
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Re:HS200 Schedule not working
2020-07-14 03:32:49

@Stella.Q 

  I'm having the same issue. Everything was working fine and then all of a sudden the schedule stopped working. I deleted the  scenes and the schedule and redid from scratch but it's still not working any help would be appreciated thanks.

Stella.Q wrote

@Jweber 

Sorry, we didn't receive your message for some reason.

 

Our engineer will contact you later and will help you to fix it.

Please wait a while until they reach out to you.

Thanks for your understanding and cooperation in advance, and have a nice day

 

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#9
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Re:HS200 Schedule not working
2020-07-30 01:35:29
I’m having the same issue with the HS220 model. Reset a couple of times, re-synced with location... All other functions work properly but schedule is simply not working. Thanks for the support
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#10
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Re:HS200 Schedule not working
2020-12-08 01:13:01

Has anyone come up with a solution to this?  All my other devices work - but this switch will not use the schedule.

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#11
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Re:HS200 Schedule not working
2020-12-09 11:19:59

@JohnJr 

Hi,

Could you please refer to the following suggestions:

1. Make sure the device time is correct;

2. After creating the schedule, please make sure there would be an on-going schedule profile under the device list;

3. Please figure out the schedule would be delayed or it did not take effect at all;

4. how long have you had this device and when did this issue start?

 

Thank you very much.

（PS: If I did not reply it in time, please send me a private message for notice, thanks:-）

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#12
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Re:HS220 Schedule not working
2020-12-09 16:14:04 - last edited 2020-12-09 16:24:36

Its been a year since this issue was reported in this thread and there is still no solution. I bought HS220 mainly for the schedule feature and it doesn't work. I have already tried all the suggestions that you guys keep repeating. The schedule is in the profile but does not work. I also own HS103 plug which works without any issues in the same location and app. The only difference I see is that in the device list screen I see the next event for the plug but not for the switch. See attached screenshots (device list & switch schedule).

 

If multiple people have the same issue that means there is something wrong with the product and not the people or the setup. Please fix this issue or give us a solution. It is very unprofessional and unacceptable that you sell a product with known issues. If this is not resolved in next 1 week I will be posting this issue all over the internet and make sure your sales drop significantly for this product.

 

Model HS220

Hardware version: 1.0

Firmware version: 1.5.11

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#13
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Views: 2712

Replies: 11

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