Tapo C200 unable to detect kids / human

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Tapo C200 unable to detect kids / human

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Tapo C200 unable to detect kids / human
Tapo C200 unable to detect kids / human
2022-01-22 14:13:07
Model: Tapo C200  
Hardware Version: V2
Firmware Version: 1.1.15

I am impressed with the video quality of Tapo C200 but there is one thing that bothered me.

 

Cam is placed inside garage.

 

The motion detection is able to pick up big object eg. cars.

For motorcycle, it is able to detect 80% of the time.

 

When it comes to human walk by, it only detects 30% of the time.

 

I have set the sensitivity level to the highest, is there anything else can be done?

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#1
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Re:Tapo C200 unable to detect kids / human
2022-01-24 02:33:24 - last edited 2022-01-24 02:34:17

Hello @Tapolover 

 

  • Please confirm the Tapo APP version and camera firmware are both up to date.
  • Check motion detection settings here as thread below :  Case 1: Motion is not detected or Camera Alarm never being trippe

https://community.tp-link.com/en/smart-home/forum/topic/271186

  • If turn on camera Alarm, when person walks or enter activity zone, will camera alarm be triggered at that time? 

 

If the issue persist, can you help provide some information to help look into that further: 

1) the video clip showing the issue (use Tapo APP to manually record the video from Playback )

2) Do you use Motion Detection recording or Continuous recording, can I have photo of motion detection settings   including Recording Schedule, Activity Zone & Sensitivity 

3) Tapo APP version & Mac address of camera( please share MAC by  private message) 

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#2
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Re:Tapo C200 unable to detect kids / human
2022-01-25 06:01:19

Hello @Solla-topee,

 

Both Tapo APP and tapo firmware are the latest.

Sensitivity is high with entire view covered.

 

Attached the sample image. The circled part is hit or miss for motion detection.

At times, it is detected late. (Only detected when object move to the center)

 

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#3
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Re:Tapo C200 unable to detect kids / human
2022-01-26 09:35:31 - last edited 2022-01-26 09:53:23

Hello @Tapolover 

Thank you very much for more case details, to help analyze the issue can you help manually record a video showing the kid is not capture in Tapo APP-Playback and share the video/ video link?

How can I view 24-hour recordings of Tapo cameras in Tapo app?

When the motion happens in your circled area, will that motion trigger an Alarm? Can I have a picture of the Activity zone settings as well?

I will create a support email to follow up further , you could share in the email later as well. 

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#4
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Re:Tapo C200 unable to detect kids / human
2022-01-27 13:45:18

@Solla-topee 

I did not turn on alarm.

 

I will record an appropriate a video, where can I send you the recorded video privately?

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#5
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Re:Tapo C200 unable to detect kids / human
2022-01-28 10:42:28

Hello @Tapolover 

That would be very helpful, I created a support email for your case TKID220130800, please check your inbox.

You could share the video link through Google Drive, or attach the video clip in the email. 

 

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