TAPO C200 camera bricked

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TAPO C200 camera bricked

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TAPO C200 camera bricked
TAPO C200 camera bricked
2023-12-16 12:49:44 - last edited 2023-12-28 10:02:43

The camera failed to operate with 4 red led lights on after fail to update firm

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#1
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1 Accepted Solution
Re:TAPO C200 camera bricked-Solution
2023-12-19 09:22:19 - last edited 2023-12-28 10:02:43

  @KBTOH 

Hi,
Please help confirm the hardware version of the Tapo C200 first. 
How to find the hardware version on a TP-Link device?

If the hardware version is V1, you can refer to Case 1 in the below link to troubleshoot. If the hardware version is V2, refer to Case 2 to troubleshoot.
What to do if my Tapo Camera gets bricked after a firmware update?

If the problem remains, it's suggested to contact the local support or retailer to check if your camera is under warranty.

Best Regards

Recommended Solution
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#4
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12 Reply
Re:TAPO C200 camera bricked
2023-12-18 12:24:08

  @KBTOH 

Hi,
You can refer to the link below to reset the camera and check if the LED has any changes. If the status LED flashes green and red after resetting, you can try to reconfigure the camera.
How to reset my Tapo camera?
 

If not, refer to the instructions below to troubleshoot based on your camera's model number and hardware version.
What to do if my Tapo Camera gets bricked after a firmware update?

Best Regards

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#2
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Re:TAPO C200 camera bricked
2023-12-19 03:43:48

  @Solla-topee The 4 led lights remain even after I restart and reset the camera.

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#3
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Re:TAPO C200 camera bricked-Solution
2023-12-19 09:22:19 - last edited 2023-12-28 10:02:43

  @KBTOH 

Hi,
Please help confirm the hardware version of the Tapo C200 first. 
How to find the hardware version on a TP-Link device?

If the hardware version is V1, you can refer to Case 1 in the below link to troubleshoot. If the hardware version is V2, refer to Case 2 to troubleshoot.
What to do if my Tapo Camera gets bricked after a firmware update?

If the problem remains, it's suggested to contact the local support or retailer to check if your camera is under warranty.

Best Regards

Recommended Solution
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#4
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Re:TAPO C200 camera bricked
2023-12-29 20:24:41
@solla-topee Even if its out of warranty , if TP link have broken it though a poor software update, TP link should replace it
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#5
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Re:TAPO C200 camera bricked
2023-12-29 20:34:37
@Solla-topee You have marked this as a solution, it is not. Reading through other posts on here this appears to be something that TP link have created . Support have said that its not covered under warranty, yet the Camera worked fine until TP links software update bricked it - there are multiple reports of this. TP link broke the cameras, TP link should fix them
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#6
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Re:TAPO C200 camera bricked
2023-12-30 09:00:39

  @Solla-topee 

 

Same problem here.

Latest update bricked the camera without rebooting or removing the power connection.

A lot of issues and TP-Link should acknowledge this even if the camera is quite old and the cost to replace it for the end user is not a problem.

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#7
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Re:TAPO C200 camera bricked
2024-01-02 02:48:21

  @Solla-topee The hardware version is V1, but it remain 4 LED light on even follow your steps.

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#8
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Re:TAPO C200 camera bricked
2024-01-09 22:08:25

  @KBTOH Same here, C200 bricked after latest update and won't reset. I've even tried the factory reset by SD card method and nothing.

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#9
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Re:TAPO C200 camera bricked
2024-02-11 18:18:21

 I have the same problem. Today I tried to upgrade my Tapo camera to the newest version, my network is fine, but it failed (i've got message "Update failed" in the app), after that camera stopped responding. I resterted it and now I have the same issue as everyone else in this thread - 4 IR leds are on and the camera is not responding. Upgrading firmware using SD card is also not working. I don't have warranty (I bought it more than 3 years ago). What can I co?

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#10
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Re:TAPO C200 camera bricked
2024-03-31 17:46:40
me too have the same problem. nothing to do with no procedure even with the manual firmware reload via sd, the cam seems to be blocked with the 4 ir led on
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#11
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