Live stream stuck on first frame in iPhone - C210

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Live stream stuck on first frame in iPhone - C210

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Live stream stuck on first frame in iPhone - C210
Live stream stuck on first frame in iPhone - C210
2024-01-05 08:28:26 - last edited 2024-01-10 08:26:00
Model: Tapo C210  
Hardware Version: V2
Firmware Version: 1.3.11

My C210 was working fine and suddenly it stopped working on my iPhone app.

When I go into the camera live stream, I get the first frame and then it freeze with that time stamp. Bitrate continues updating, if I go in and out it updates the frame, but no continuous stream.

On my iPad I get the stream just fine, which is even weirder.

Tried removing the app and reinstall, didn't help.

What can I do now?

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1 Accepted Solution
Re:Live stream stuck on first frame in iPhone - C210-Solution
2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

  @Solla-topee I had the latest app version all along.

I actually updated iOS to the latest patch a couple of days ago and it solved the issue.

 

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Re:Live stream stuck on first frame in iPhone - C210
2024-01-08 08:53:25

  @Dragonyte 

Hi,
Please check if your iPhone has installed the latest Tapo app v3.1.602, if not, try to install the latest Tapo app from the App Store.

 

Can you share a video showing the problem on your iPhone with us?

 

Best Regards

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Re:Live stream stuck on first frame in iPhone - C210-Solution
2024-01-09 18:16:15 - last edited 2024-01-10 08:26:00

  @Solla-topee I had the latest app version all along.

I actually updated iOS to the latest patch a couple of days ago and it solved the issue.

 

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Re:Live stream stuck on first frame in iPhone - C210
2024-01-10 08:26:32

  @Dragonyte 

Hi,
Thank you for the case sharing. yes
Best Regards

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