C420 cameras not working ok

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C420 cameras not working ok

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16 Reply
Re:C420 cameras not working ok
2024-02-25 19:59:57

  @MikaTuo hi i have the same problem since i have uptade to 1.2.16.

 

Before my tapo c420 work fine but since the update i have the same problèm, i have open a ticket on support of tapo but for the moment i have no solution.

 

I Hope the next firmware solve this problem.

 

If you have a solution from tapo please share it

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#12
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Re:C420 cameras not working ok-Solution
2024-02-27 08:56:43 - last edited 2024-02-27 08:57:38

Hi everyone,
We have new firmware for the Tapo C420 V1 that may solve the reported issue, if you want to try the firmware, please send me(@Solla-topee) the MAC address of the problematic Tapo C420 via a private message with the format "Forum ID 654462 +C420's MAC address", and we will push the firmware to the camera for a try.
How to update the firmware of the Tapo&Kasa devices on the Tapo App
Best Regards

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#13
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Re:C420 cameras not working ok
2024-02-29 23:08:14

  @Solla-topee Hi i have sent you a message with MAC addres of both cameras as i am experianceing these same issues ever since update. I have reset, rebooted, removed and reinstalled all cameras and HUB but still the same. I even bought a new HUB and tried but still the same

 

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#14
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Re:C420 cameras not working ok
2024-03-01 08:21:44

  @POH-Auto 

Hi,
The new firmware is pushed to your camera and you can update the firmware via the Tapo app, then check if it helps.
Best Regards

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#15
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Re:C420 cameras not working ok
2024-03-10 01:32:14

  @Solla-topee hello. I just send you a private message with the camera MAC. Please help me to solve the problem. Thanks in advanced 

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#16
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Re:C420 cameras not working ok
2024-03-12 03:59:04

  @Julian-perez 

Hi,
Thank you for the device MAC info, I have pushed the new firmware to your camera, please check if it will help in this case.
Best Regards

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#17
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