C420 cameras not working ok
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.C420 cameras not working ok
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have hub H200 and two C420 cameras. Cameras stopped giving in away mode movement detection (or the detection is not realiable, works sometimes, sometimes not) and even the movement is detected they don't give any alarm (sometimes give, sometimes not, sometimes from speakers comes only hissing sound). Also to my tapo app is not showing notifications (works sometimes, sometimes not).
I think that all this started after 1.2.16 firmware update. I have reseted all, the hub and the both cameras, but with no help. I think this has to be firmware/software problem, because both camera stopped working at the same time! And the tapo app recognizes the cameras and view video from them when used through tap app.
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@MikaTuo hi i have the same problem since i have uptade to 1.2.16.
Before my tapo c420 work fine but since the update i have the same problèm, i have open a ticket on support of tapo but for the moment i have no solution.
I Hope the next firmware solve this problem.
If you have a solution from tapo please share it
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Hi everyone,
We have new firmware for the Tapo C420 V1 that may solve the reported issue, if you want to try the firmware, please send me(@Solla-topee) the MAC address of the problematic Tapo C420 via a private message with the format "Forum ID 654462 +C420's MAC address", and we will push the firmware to the camera for a try.
How to update the firmware of the Tapo&Kasa devices on the Tapo App
Best Regards
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@Solla-topee Hi i have sent you a message with MAC addres of both cameras as i am experianceing these same issues ever since update. I have reset, rebooted, removed and reinstalled all cameras and HUB but still the same. I even bought a new HUB and tried but still the same
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Hi,
The new firmware is pushed to your camera and you can update the firmware via the Tapo app, then check if it helps.
Best Regards
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@Solla-topee hello. I just send you a private message with the camera MAC. Please help me to solve the problem. Thanks in advanced
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Hi,
Thank you for the device MAC info, I have pushed the new firmware to your camera, please check if it will help in this case.
Best Regards
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