Hi all

I have TAPO C200 camera installed outside my main gate.We have Detection mode on and marked Detection View as Main entrance. We purchased it in 24-May-2024. Initially for 2 months it worked fine but later on it started many issues.

Below are the issue list.

1) Most of the time camera automatically turns towards ceiling and entrance part dint get captured. Most of time we cant make a use of camera due to auto detect of upside view.

2) When we notice and try to adjust it using app, many times it stopped coming to main entrance view saying 'tilt has reached to its max intent to this direction'. When we turn it left and right multiple times, then it get adjust to main entrance.which is weird.

3) Many times camera gets auto move towards ceiling and that camera movement also dint get captured in recordings.We don't know when and how it goes to upside view.

4) We tried to stop the Detection and keep it static for trial purpose but still sometime it still goes to upward ceiling view and stop there itself, which is again weird.

Kindly help in fixing the same.