Tapo C425 does not connect/stream to Echo Show 8

Tapo C425 does not connect/stream to Echo Show 8

Tapo C425 does not connect/stream to Echo Show 8
Tapo C425 does not connect/stream to Echo Show 8
2 weeks ago
Model: Tapo C425  
Hardware Version:
Firmware Version: 1.2.21

I am having an issue with my two Tapo C425 cameras displaying on the Echo Show 8. I have purchased two C425 and one Echo Show 8. Both C425s are set up on the mobile app and working fine.

 

Have activated the Alexa skills on the Echo (Tape and Kasa), have also activated the two skills on the mobile app. Both cameras are found in the Echo and displayed in the Alexa app. When I ask the Echo: ‘Alexa, show me the front door’, the Echo only shows the screen ‘Waiting for Tape’ and after approx. 10 seconds the voice message ‘The camera is not responding’. Sometimes I get a grey screen and a few pixels, plus outside noises are transmitted.

 

Alexa app, Tapo app, camera firmware is up to date. Restarting all devices did not help. Wifi, Echo and cameras run via 2.4 network. I have deactivated and reintegrated all skills, tried to set up each camera individually, but none of this has helped.

 

Does anyone have any other ideas?

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#1
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2 Reply
Re:Tapo C425 does not connect/stream to Echo Show 8
2 weeks ago

  @TheMartan Could be way off base here but I just had a similar problem with my Wyze and Tapo cameras.  It turnes oiut that the cameras were all registered in My Amazon account while the new Show 8 is registered in my wife's Amazon account (so she could access her Amazon purchased music).  I just had to set up her Amazon Alexa account with the Tapo and Wyze apps and proper authorizations and all is OK now.

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#2
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Re:Tapo C425 does not connect/stream to Echo Show 8
2 weeks ago

  @TheMartan 

 

Please check the signal strength of the camera. Move it closer to router if it is too weak. 

How to check and improve the network connection stability of Tapo smart devices

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#3
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