stop recording
After this last update, the camera stopped recording the events it detects. Before it recorded 10 seconds of the detected event, now it doesn't.It seems to be a bug in the latest update. I get a notification when motion is detected but it doesn't record a small clip, I can't see what she detected
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Hi,
1. If you have subscribed to the Tapo Care service and the camera does not store the detection video clips on our cloud server, you can refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
2. If the camera stores the detection video clips on the inserted SD card, please confirm the following information.
1) Please go to the camera's Device Settings > Storage and Recording page, ensure the Local Recording is enabled, and send us the pictures of the Local Storage page and the Recording Schedule page.
2) What's the model number and capacity of the inserted SD card? You can try to remove it from the camera, insert it again, and check if it helps. You can also format the SD card and check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
1. If you have subscribed to the Tapo Care service and the camera does not store the detection video clips on our cloud server, you can refer to the instructions below to troubleshoot.
Troubleshooting for cloud video recordings of Tapo Camera
2. If the camera stores the detection video clips on the inserted SD card, please confirm the following information.
1) Please go to the camera's Device Settings > Storage and Recording page, ensure the Local Recording is enabled, and send us the pictures of the Local Storage page and the Recording Schedule page.
2) What's the model number and capacity of the inserted SD card? You can try to remove it from the camera, insert it again, and check if it helps. You can also format the SD card and check if it helps.
Best Regards
- Copy Link
- Report Inappropriate Content
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