Hi there, Have you tried to reset it and make sure the router and the camera is connected by ethernet cable properly, and then try to add the camera on Tpcamera APP, if not please have a try. If that...

Hi There, Sorry for the trouble. We didn't receive this kind of feedback before. May I know what kind of Qos that you setup, device Qos or Application Qos? If you setup Application Qos, the desired...

Hi There, May I know the topology of your network? Who is your internet service provider? Do you get internet from a modem or from a port on the wall? If you connect your modem or th port on the wall...

Hi there, All of you device cannot detect the 5G signal? Please make sure if your device support 5G or not. Not all the device support 5G on the market. If your device do support 5G, please try to...

Hi There, It's okay to setup your old router to access point mode ,and connect it to deco so that you can have multiple ports to use. You can also buy a plug and play switch, and then connect it to...

Hi There, May I know the topology of the your network? Do you have a modem? what's the led status on the Deco?Is it red or green? If you do not use deco and connect the Nas to your computer directly,...