@HeatherA Hi, The Tapo C615G only supports connecting to the internet via a 4G SIM card. It does not support Wi-Fi connection. Best Regards

@Jackdiamond Hi, Usually, you can refer to the following instructions to troubleshoot if you fail to format your microSD card. What should I do if the SD card cannot be formatted/recognized? If the...

@Matenux Hi, You can refer to the following instructions to troubleshoot if you fail to configure the camera. Fail to configure Tapo Camera If the same phenomenon persists, please provide the...

@hernan82arg Hi, You can refer to the following instructions to troubleshoot if the camera keeps losing connection. What if Tapo smart devices keep losing connection or going offline? If the same...

@Slouney Hi, You can refer to Scenario 3 in the following instructions to troubleshoot when you fail to configure the doorbell camera. Fail to configure Tapo Camera If the same phenomenon persists,...

@DB2001 Hi, For the reported phenomenon, please provide the following information for further analysis. 1. Do you have an SD card inserted into the camera for video storage? If so, please refer to...