JenniferRidgway wrote @Solla-topee as for the IR quality on the beta firmware I'm unable to test current as it is too close to the other camera so it will reflect the light. I will hopefully move the...

@leesj Hi, On the Tapo C325WB's Night Mode Settings page, please select the Infrared mode, then send us a screenshot of the camera's live view page at night, even when the front part of the camera is...

@Mrspatch Hi, If the camera is working fine now, you can keep monitoring it. Then reply to us with the information in this post if the reported phenomenon occurs again. Best Regards

@Anne1006 Hi, Please confirm the following information for the reported phenomenon for further analysis. 1. What's your Tapo camera's model number, hardware, and firmware version? 2. Have you...

@M11k Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@roydz Hi, We suggested trying the steps in this post for your reported phenomenon. If your iPad does not have mobile data, you can reset the C420, then reconfigure it on your phone after disabling...