@KHO8520 Hi, You can refer to the Notes under the Introduction section in the instructions below to see the permissions the shared account has. How to share Tapo Smart Devices with family Regarding...

@Saihtam Hi, When the camera works with Tapo H200 and stores video recordings on the hub, the Adjust Event Type feature is not supported, even if the camera supports it. It's recommended to start a...

@FrenzyCh Hi, You can refer to the instructions below to troubleshoot the reported phenomenon. What can I do if the Smart Action/Automation doesn't take effect as expected? If the same phenomenon...

@mji22 Hi, For the reported phenomenon, please try the following steps. 1. Remove the camera from the Tapo app. 2. Refer to the Tapo C425's UG to find the reset button on the camera, then press and...

@TapoC501GWowner Hi, If your camera Tapo C501GW can't detect the inserted SIM card, please refer to the instructions below to troubleshoot. Troubleshooting guide for Tapo 4G camera Below is the setup...

@ValFil05 Hi, Thank you for the information provided via the private messages. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...