@DSpy Hi, Please provide the following information for further analysis. 1. What's the model number and capacity of the new SD card? 2. Please go to the Tapo app > camera's Device Settings > Storage...

@DanHanna @MrWilks Hi, I understand the phenomenon you're experiencing with the Tapo C420. However, based on our testing, the C420 with Video Mode set to "Auto" correctly switches between Day and...

@cold_lion Hi, A newer firmware version than 1.6.1 Build 20251230 rel.64168 is available for testing. If you'd like to try it, follow the workaround in this post to contact our technical support team...

@mahujo Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. After you receive the...

@Jeddie Hi, Thank you for the information provided via a private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. After you receive the...

@Shaba28 Hi, The camera being woken up but not recording, and the high "Filtered By AI" value, may be related to the camera's settings. For example, if an event occurs in the camera's view range, the...