@SteveWex Hi, The Deco X50 / X50-5G / X50-PoE / X50-Outdoor are different models designed for different use cases. Although they share the "X50" naming, they are not identical products; therefore,...

@smgoh6 Hi, I have escalated your case to the relevant team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@SayeemAhmed Hi, 1. When the Deco shows offline in the Deco app, what's the LED status on the main Deco and the satellite Deco? Do you have internet when connected to the modem directly? 2. If you...

@ironmanc Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@LiamHolyoake Hi, Please check if you can change the wireless channel and channel width in the Aginet app. If so, change the wireless settings for a try. When did you get the HB810, and when did the...

Hi All, Regarding the reported issue, we've released new firmware for the ISP-customized Tapo C200 in line with the ISP ACT request. If you encounter the same "Unable to use this device" message in...