@SebasKaHH Hi, I understand your situation, and sorry for the inconvenience caused. We will do our best to help you, and please provide the following information about this case. Thanks! 1. On the...

@AMG43 Hi, 1. On the Tapo C645D, you can set detection zones for both lenses. Then the pan&tilt lens will only start tracking when it detects an event within the detection zone. Please note that...

@Carda96 Hi, If the camera appears in the Tapo app for a while and then disappears, it may be because the camera was reset or because it was not successfully configured in the first place. For the...

@Pavel-T Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. After you receive the email, please refer to the...

@Kremmen Hi, Thank you for the test, and please feel free to reply if there are any updates. Best Regards

@Amlsalthouse86 Hi, You can go to the Tapo app > camera's Live View page to change the video mode to Day mode, and the IR LED on the camera will turn off. However, if the camera is in a dark...