@Benji03 Hi, Please confirm the following information for the reported phenomenon. 1 On the camera's Live View page, is the Video Mode set to Auto Mode? On the camera's Device Settings > Video &...

@KRav Hi, Typically, you can refer to the instructions below to troubleshoot the reported phenomenon. Troubleshooting for cloud video recordings of Tapo Camera Please confirm the following...

@Needsomehlp1 Hi, Based on your reported phenomenon, it seems the key is that the camera cannot be woken up from sleep mode by the event. This may be related to the camera settings and the specific...

@BuraKz Hi, For the recording phenomenon, please confirm the following information for further analysis. 1. What are the Tapo camera's model number, hardware version, and firmware version? 2. What's...

@BuraKz Hi, Thank you for reaching out and sharing your concerns regarding your camera. We take your data security very seriously, and for your concerns, please refer to the following suggestions. 1....

@Kika89 Hi, What's the model number and hardware version of your Tapo camera? You can refer to the instructions below to troubleshoot if you fail to set up your camera. If you have other questions,...