@mhbmd Hi, It's recommended to refer to point 4 in this post to record a video showing the reported phenomenon, then email support for further assistance. Best Regards

@ArjunPrasad Hi, It's recommended to refer to this post for troubleshooting. Best Regards

@WhiteRoseAl Hi, Thank you for your attempt. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Shelk Hi, As shown in the following FAQ, the shared account can access the Live View, Talk, Voice Call, Pan/Tilt Control, and the SD Card Video features of the camera. How to share Tapo/Kasa Smart...

@Mattyuk3 Hi, If your camera can update the firmware successfully when inserting a SIM card, it means the camera is working. It's able to connect to the internet and our cloud server. In this...

With the continuous advancement of smart home technology, surveillance devices have become increasingly sophisticated. In today's world, where security is paramount, Tapo cameras enhance our lives by...