@Aruan Hi, You can refer to the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? You can...

@Bembo Hi, You can refer to the instructions below to set up the Tapo camera in the Tapo app. How to set up the Tapo camera Best Regards

@joe37 Hi, Usually, if you have more than one camera and they are online in the Tapo app, when you go to a camera's live view page(01/36), then swipe to the 02/36 page, you can tap the "+" icon to...

@roverdublin Hi, The reasons why the camera appears offline vary. In your situation, you may go to the camera's Device Settings > Reboot Camera to enable the Auto Reboot feature and check if it...

@theseus_lemnos Hi, The "Tap to Refresh" prompt may appear because your network quality is poor. Regarding the phenomenon you've reported, on one hand, we recommend that you try to run the camera and...

@th255 Hi, 1. As you can see in this thread > Case 6, when something moves across the camera's field of view, the camera draws an invisible "box" around it to track its path, and usually this "box"...