@JuanMa1765 Hi, Thank you for providing the picture and video. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best...

@RobH-NL Hi, Thank you very much for your cooperation. It's recommended to reply to our tech team via email if you need further assistance. Best Regards

@Kiwifruits Hi, Usually, when you run the Detection Range Test, you can select "Signal via White Light" or "Signal via Sound" as indicators of a successful wake-up event. For example, if you select...

@Axel_D Hi, Please confirm the following information for further analysis. 1. What's the model number of your router? Do you have internet and a stable connection on your phone/tablet when connecting...

@Eagle123 Hi, You may check if there are special settings, such as MAC Filtering, Access Control, and Parental Control, on the router that block the Tapo C500 from connecting to our cloud server....

@jeffphillips307 Hi, 1. If you try the following steps, there is no need to reconfigure the camera in the Tapo app to connect it to the Deco network. Since the camera is able to connect the Wi-Fi...