@akosi_LH Hi, I have pushed new firmware to your Tapo C500, and you can update it via the Tapo app and check if it helps. If the issue remains, please share a video showing the reported phenomenon...

@Nodiaque Hi, You can test for some time and reply to us if there are any updates. Best Regards

@Nata66 Hi, The firmware has been pushed to your camera, you can update it via the Tapo app and check if it helps. Best Regards

Update on Nov 20, 2024 Hi All, The sound quality issue reported on the firmware version 1.1.4 of the Tapo C500 has been improved on the official firmware version 1.3.1, which has been fully released....

@rengu Hi, Thank you for sharing your experience. I think that the privacy zone you created or deleted on the privacy zone page is effective, but the privacy zone page is not updated in time, so you...

@CayaRain Hi, It's suggested to change the Wi-Fi name for a try. If you don't want to change the Wi-Fi name, you can enable a guest network from the router/modem for the camera to connect. Best...