@BreauxYn Hi, If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan). Once the cloud...

@Liatty Hi, You can refer to the below thread to learn more about the starlight vision on the camera. Starlight Night Vision: higher-quality image in low-light conditions For the reported case,...

@feizl816 Hi, If you have a Tapo C200 V1 and the LED does not respond to the factory reset operation, you can refer to Case 1 in the below thread for a try. What to do if my Tapo Camera gets bricked...

@ZaiBii Hi, You can refer to the instructions below to troubleshoot the reported case. What should I do if I can't view the Tapo&Kasa camera? Here are more detailed information I want to confirm: 1....

@FishYes Hi, 1. On the camera's Device Settings>Advanced Settings>Powerline Fequency page, which one(Auto, 50Hz, 60Hz) have you selected? 2. Where did you see the frame rate drop to 25fps? Do you see...

@YeuTapo Hi, You can refer to the instructions below to troubleshoot and check if they help. Tapo Camera Shows Wrong Date and Time If the problem remains, please help confirm: 1. The test results of...