@23B-Q Hi, In this situation, please help confirm the following information for further analysis. 1. How about the person detection sensitivity you have configured? 2. Please send me a picture of the...

@MatejV Hi, You can refer to the instructions below to troubleshoot if you fail to configure the camera. What should I do if I fail to configure Tapo Camera? Please help confirm the following...

Update on June 20, 2025. Hi All, Typically, if you have selected Auto for Video Mode on the camera's Live View page, the camera will switch between Day and Night mode according to the ambient light...

@Luis4517 Hi, According to the UG of the Tapo C200 V3, the solid amber light means the camera is connected to the Wi-Fi but not connected to the cloud server. You can check if your router has a...

@Mayte0110 Hi, If you have subscribed to the Tapo Care service, the cloud video clips can be stored on our cloud server for up to 7 or 30 days(depending on your subscription plan). Once the cloud...

@SJPW Hi, If you have inserted an SD card into the camera to store video recordings, you can go to the camera's Device Settings> Storage & Recordings>microSD Card page to format the SD card to delete...