@Enduser2 Hi, The time required for the camera firmware upgrade depends on several factors, such as the camera's signal strength and environmental interference. Typically, you can view the camera's...

This Article Applies to: Tapo Android 3.17.512 & 3.17.803 Samsung phones or tablet Phenomenon Description: After the Tapo app updates to version 3.17.512 & 3.17.803, split-screen functionality is no...

@london2000 Hi, You can follow the instructions below to upgrade or downgrade your Tapo Care subscription. How to upgrade or downgrade my Tapo Care subscription In your situation, it looks like you...

@Alfonso__ Hi, Please provide the following information about the reported phenomenon. 1. What's the model number of the iOS phone that can't use the Tapo app, such as iPhone 13, iPhone 14, etc.? 2....

@MatsNits Hi, Based on your current settings, the camera and plug are functioning normally. There is currently no configuration in the Tapo app that can achieve the scenario you described. I will...

@Bigtbw Hi, In your case, if you'd like to continue troubleshooting, please confirm the information in this post. Best Regards