@pjs_gsy Hi, For the reported phenomenon, please provide the following information for further analysis. 1. When you select the highest resolution on the Tapo app > camera's live view page, can you...

@ThisIsFine Hi, What ONVIF app are you using to pan or tilt the Tapo camera? You can refer to the instructions below to stream and control the Tapo C520WS in the Agent DVR software and test whether...

@SleeHpy Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@William370Z Hi, We have officially released updated versions of our apps, which include a targeted fix for the iOS 26.3 compatibility issue. Please visit the App Store to update your app to the...

@mangaTom19 Hi, The ticket ID is TKID260143269. You can check your email inbox to see if you have received a reply from our tech team. Best Regards

@Ian-S Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. You can send the video showing the reported phenomenon to our tech team. Best Regards