@LiamHolyoake Hi, Please check if you can change the wireless channel and channel width in the Aginet app. If so, change the wireless settings for a try. When did you get the HB810, and when did the...

Hi All, Regarding the reported issue, we've released new firmware for the ISP-customized Tapo C200 in line with the ISP ACT request. If you encounter the same "Unable to use this device" message in...

@Cruco Hi, Thank you for your detailed description. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@larkim Hi, Please provide more details regarding the reported phenomenon. 1. When the Deco crashes, what's the LED status on the main Deco and the satellite Deco, such as solid red, flashing red,...

@SteveWex @AndrewPayne Hi, We're currently providing ongoing maintenance for the Deco X50-Outdoor. However, firmware release schedules can vary across different Deco models, which means the feature...

@Jackied3 Hi, You can refer to the following instructions to troubleshoot if you fail to set up the main Deco. Main Deco Failed to Complete Setup If the same phenomenon persists, please provide the...