@Kirants Hi, Typically, remotely viewing or managing the camera through the Tapo app will not affect the router's settings or turn the router off. Regarding the phenomenon you reported, we suggest...

@TrudyA Hi, Typically, you can refer to the instructions below to troubleshoot when the SD card can't be recognized. If you are not near the camera, you may ask friends or family nearby to help you...

@Zaitzev Hi, Please confirm the following information about the reported phenomenon. 1. After you factory reset the camera and reconfigure it, is it bound to a new TP-Link account? 2. What's the...

@MikeSC60 Hi, It's required to have a wired network or a 2.4 GHz Wi-Fi network with an internet connection to set up the camera. The camera's features are working after it's connected to the internet...

@bodhi1970 Hi, The privacy zone is defined based on the camera's view, not a specific point in real space. When the camera rotates, the view changes, and the privacy zone moves accordingly. About the...

@phit03 Hi, For the feature request to have an offline notification for your device, it's recommended to vote and share your comments in the thread "Why there is no offline notification for Tapo...