@Bbill Hi, Thank you for the information provided via the private message. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...

@Jose001 Hi, The Tapo doorbell camera can be paired with a hub and a chime. On the Tapo doorbell camera's Device Settings > Doorbell > Paired Chimes page, you can tap the "+" icon in the top-right...

@Jose001 Hi, If you want to use the Tapo hub as a chime to work with the doorbell camera, please set up the Tapo hub in the Tapo app first. (Please send us the Tapo hub's model number if you need the...

@Harlen Hi, You can try the following steps and see if they help. 1. Turn off your camera, and remove the SD card from it if there is one. Turn the camera back on with the original power adapter and...

@ErwanMrl Hi, From the provided pictures, the camera recognizes the SD card correctly, but there are no videos stored, or the video recordings can't be played. In this situation, please refer to the...

@Slightly_1 Hi, For the reported phenomenon, please confirm the following information. 1. What are the temperature and humidity conditions in the working environment of the doorbell camera? Is there...