@ValFil05 Hi, Thank you for the information provided via the private messages. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait...

@Tapo1300 Hi, Please provide us with the following information for further assistance. 1. Please send me (@Solla-topee) the camera's MAC address via a private message. You can find it in the Tapo app...

@RalucaBarbu Hi, Please provide more information according to this post so we can better assist you. For example, are the camera's video recordings stored on the SD card or our cloud server? How do...

@ValFil05 Hi, The links you sent in the private message request your approval to access. I have sent the access requests. Please approve them. Thanks! I still do not see your camera's model number in...

@mahujo Hi, 1. If your router has Advanced Wi-Fi settings enabled, like Smart Connect, Wi-Fi Optimizing, or Channel optimization, etc., please turn them off for a try. 2. If you have a different...

@RalucaBarbu Hi, What's your camera's model number, hardware, and firmware version? If you store the camera's video recordings on the inserted SD card, please provide the following information for...