@Twizzel1 Hi, I have not received the YouTube links you sent via email or private message. You can send me (@Solla-topee) the links via a private message. I'll check if there are any suggestions for...

@TJCreations Hi, Please confirm the following information for further analysis. 1. Which country are you located in? What's your time zone? 2. Please disable the camera's Camera Account option in the...

@Raelag Hi, The reported phenomenon may be caused by the camera's weak signal strength. You can refer to the instructions to check and improve the camera's network connection. How to check and...

@Tapo-007 Hi, thank you for your cooperation. Please feel free to reply to the email if you need further assistance.

@Ratsima Hi, Typically, we suggest powering the camera with the original power adapter and cord. We can't guarantee the camera will work properly with an extension cable. You can check if the cameras...

@TJCreations Hi, You can refer to the following instructions to troubleshoot if the camera's date or time is incorrect. Tapo Camera Shows Wrong Date and Time If the Tapo C520WS is connected to a...