@MrX-NL Hi, Please confirm the following information regarding the reported phenomenon. 1. Whether you can receive detection notifications on both iPhone and Android, but can't receive Doorbell Ring...

@ValFil05 Hi, What's your camera's model number, hardware, and firmware version? Is the phenomenon that the camera does not return to the correct position after tracking? If so, is the camera...

@Dyiyang Hi, The latest firmware (1.1.5 Build 251223 Rel.40022n) for the Tapo C545D supports storing the camera's video recordings on the hub H500. The new firmware is being released gradually. If...

@AndreasR42 Hi, I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Angelmari Hi, When you follow the instructions below to set up your Tapo C210 to connect to the community's Wi-Fi, which step are you stuck on? What error message appears in the Tapo app? And what...

@AndreasR42 Hi, 1. There is no need to enable Pet Detection. Have you enabled the Detection Tag feature before providing the video via a private message? I did not see the detection tag on the...