@SureshM Hi, Please check if you can pan the camera 360° with your hand. If it is stuck in the same place, please check if a foreign object is blocking the camera from panning. If so, remove the...

@jessjael2503 Hi, The video parameters for the Tapo C211 V3 and V2 are basically the same. If the video quality is poor when watching the Tapo C211 V3 live feed in the Tapo app, we suggest checking...

@Joni93 Hi, If you can only control the camera locally, please refer to the instructions below to troubleshoot. What to do if I can't control my Tapo cameras on the Tapo app? If the same phenomenon...

@Marksie Hi, If your camera does not return to the correct position after tracking or tapping the preset viewpoints, the following instructions may help you: What to do if the Tapo Pan/Tilt camera...

@Brisy Hi, Thank you for the updates. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Brisy Hi, I have sent the request to access the video. Please approve it and let me know. Thanks!