@Tigerfan Hi, Our Tapo app requires the mobile devices' OS to be iOS 10+ or Android 5.0+. It's suggested to update the OS version of the iPad mini or use a different phone to install the Tapo app to...

Update on Jan 22, 2024. The issue that 'the spotlight of Tapo C320WS V2 is permanently on' is solved on the official firmware v 1.0.10 Build 231102 Rel.66223n. If your Tapo C320WS V2 encounters...

Hi, @docdunning About the motion notification issue, please refer to the suggestion in the thread "Duplicate repeated notifications of same event". @AcacioPN About the Activity Zone disappears issue,...

Update on July 31, 2023. We have released the new official firmware 1.2.11 Build 20230726 rel.66682 to solve the notification issue, please update the firmware to the latest one if you encounter the...

@JamesT142 Hi, Below are some tips for this issue, and please check if they will help in this case. 1. Change the 2.4G Wi-Fi channel and channel width on your wireless router. 2. Move the camera away...

@Cornishlad Hi, The Tapo C420 does not detect motion or person unless it's close around 10 ft may be related to the detection settings of the camera and its position. 1. On the Tapo app>Camera...