@th255 Hi, If you encounter the phenomenon that the event outside the detection zone triggers the camera's detection feature, please refer to Case 6 in the following instructions to troubleshoot....

@roverdublin Hi, Do you mean that when you watch the camera's live feed in the Tapo app, the live view page suddenly displays a black image? If not, please provide a detailed description of the...

@MDDW Hi, You can try removing the battery from the camera and reinserting it to reboot the camera, then check if it works fine. If the same phenomenon occurs, please send us a screenshot of the...

@angelicous Hi, Currently, Tapo cameras do not have the logs or feature to display who has logged in and viewed the camera's live feed. Regarding the scenario you reported, you can consider...

@sitoh Hi, Thank you for the information and video provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@ONVIF Hi, Thank you for your feedback. I'll log the feature request and forward it to the relevant team for evaluation. Best Regards