@chezouff Hi, For the reported phenomenon, we recommend sending an email to forumsupport.usa@tp-link.com (if you are in the US) with the following information for further assistance. Subject: [Forum...

@Eganwp Hi, For the reported phenomenon, you can refer to the instructions below for troubleshooting. What can I do when I fail to download the video clips from the SD card? Best Regards

@Yerffoeg Hi, Just double-confirm: the phenomenon you encounter is that you can control the camera in your home via 4G and local Wi-Fi network, can control it when away from home via 4G, but fail via...

@Thebrowns15 Hi, For the reported phenomenon, please confirm the following information for further analysis. 1. What's the model number of your router? Do you have a mesh network? 2. Is the camera...

@auxtian Hi, For the reported phenomenon, please refer to the article below for troubleshooting. Enhance Video Clarity: Troubleshooting Tips for Improving Camera Video Quality Best Regards

@Scozmos Hi, If your Tapo camera is powered by a power adapter and cord rather than a battery, please refer to the instructions below to set the camera to record continuously. How can I store the...