@Thebrowns15 Hi, You can follow the instructions below to troubleshoot if the camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline? Please...

@tom-r Hi, In your situation, please refer to the instructions below to collect the camera log after the reported phenomenon reoccurs. How to get the log of Tapo Camera I have escalated your case to...

@tom-r Hi, Thank you for the information provided. In your case, would you please send us a video showing that the car is not moving, but you receive the vehicle detected notification? You can upload...

@whineytable Hi, Thank you for the information provided. I have escalated your case to our tech team, and they will contact you via email to assist you further. Please wait patiently. Best Regards

@Abengers Hi, Typically, you can follow the instructions below to troubleshoot if your camera keeps going offline. What should I do if my Tapo smart device keeps losing connection or going offline?...

@Az4721987 Hi, For the 'black dot' phenomenon: 1. Please send me a screenshot of the camera's live view page. 2. Please wipe the lens with a clean, dry cloth to confirm that the lens is clean. You...