@MikeSC60 Hi, If you can access the camera in the Tapo app, you can tap the Reboot Camera button to turn the camera off and on(this is a soft reboot). You can use the Reboot Camera button to recover...

@HanB Hi, Thank you for the information provided. It seems the reported phenomenon is not only related to the Tapo product but also to the phone (Redmi A3). I have escalated your case to our tech...

@gensay Hi, In this situation, you can try the other two tips in this post and check if the chime can pair with the camera. If it failed, you can contact your retailer or technical support team to...

@Muzzmonster76 Hi, Cloud recording duration is primarily determined by detected motion. For the Tapo Care cloud service, each video clip's length is limited to 3 minutes. If your cloud video clips...

@whineytable Hi, Please confirm the following information about the reported phenomenon. 1. With the notification feature enabled, when you go to the camera's Live View > Playback & Download >...

@TomC1 Hi, In your situation, please try the following steps. 1. On the doorbell camera, please press and hold the Sync/Reset button and the Anti-Theft Button simultaneously for 10 seconds to disable...