@tan98010 Hi, We don't have the instructions to update the Tapo C246D's firmware via SD card. In this situation, please try the following steps and see if they help. 1. Turn off your camera, and...

@leesj Hi, In the new firmware, the Infrared Mode is still available in the Night Mode Settings page, just add a new Spotlight Off mode. Best Regards

@JenniferRidgway Hi, I did not receive your cameras' MAC addresses in the private message. You can send these MAC addresses to support.forum@tp-link.com with the subject "Forum ID 852500 + your...

@MikeSC60 Hi, We currently can't confirm whether the camera's detection or tracking feature will affect the spotlight delay. We would appreciate it if you could provide more relevant information to...

@Olivy Hi, More information is required about the reported phenomenon for further analysis. In your situation, you can try the tips in this post and check if they help. Please also ensure the...

@ankit2011 Hi, In your situation, you can download the video recordings you want to save from the SD in the Tapo app, or remove the SD card from the camera, connect it to your computer with an SD...