@david824 Hi, If you have a TP-Link router, it's suggested to post your problem phenomenon with the router's model number here. Best Regards

@cjh75 Hi, When the camera successfully connects to our cloud server(such as the LED is solid green and can be controlled remotely), if both the mobile device and the camera are connected to the same...

@0MelT0 Hi, Please confirm the following information for further analysis. 1. Please describe your network diagram, such as internet-- wireless router ))) hub, cameras, etc. Are the two cameras and...

@Cheryl-riley_1 Hi, 1. We do not have a device with the model number CP102. Please double-check the model number of your Tapo device. 2. If you have a Tapo camera and want to store the video...

@Diogenes2025 Hi, Our cameras do not support uploading the video recordings to a third-party cloud server. Best Regards

@PierreDeCrown Hi, If you share the camera with your wife's TP-Link account, the shared account has limited permissions to the camera. How to share my Tapo Smart Devices with my family? If you want...